The following terms and conditions apply to all transactions on direct-storage.co.uk. Using
this site indicates your acceptance of these terms and conditions. Placing an order indicates your acceptance
and the terms listed are subject to change at any time. Any changes will take effect on the date they are
posted onto the site . Please read them carefully and print a copy for future reference.
These terms and conditions do not affect your statutory rights. To order goods using this
website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for
goods as an offer by you to purchase the goods subject to these terms and conditions.
Accuracy of Product Information and the Description of Goods
Product specifications, images and other information published on our website have either
been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from
public-domain sources. The intention of Direct Storage Limited s is that all information on the website should
be as accurate and up to date as possible. Direct Storage Limited cannot guarantee the reliability or the
accuracy of the information contained within its pages. Actions taken by the user of the website are the
responsibility of the individual. Images, descriptive matter, specifications and advertising on our site are
for the sole purpose of giving an approximate description of the goods. Full detailed specifications are
available from the manufacturer's brochures or their websites. All accessories supplied with a product are
subject to upgrade or change at the manufacturers discretion. We will supply the product as supplied to us by
Payment and Price
The total price payable for the goods will be stipulated at the time when you place your
order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take
account of any increase in our supplier's prices or the imposition of any taxes or duties. Prices may be
subject to change if the price published for the goods is wrong. In all cases we will inform you of the correct
price and give you the opportunity to cancel the order. From time to time our prices may be different if you
are directed to our site via a third party site. Purchases at said prices can only be made on line (no
telephone orders accepted) by arriving at our site through the third party site.
The after sale price refers to the price of any available like for like products after
our sale event ends.
We accept Visa, MasterCard, Switch, Solo, Electron, American Express, Delta and Diners as
forms of payment. You may also pay by cheque or postal order although we cannot dispatch the goods until
payment has been cleared which can take at least 14 days. On the order you must provide us with your exact
billing address and telephone number, the address and phone number your credit card holder has on file for you.
Incorrect information will cause a delay in processing your order. Your order will only be processed once
authorisation of your credit card has been properly received.
Privicy Policy Statement
We do not store any customer financial information.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time.
If we do not supply the goods for any reason we will not charge you for these and we will refund any money
already paid for them. However, we will not be responsible for compensating you for any other losses you may
suffer if we do not supply the goods.
All prices on our website are exclusive of delivery charges. The delivery charge will be
calculated and confirmed at the checkout. Delivery prices quoted are for most UK Mainland addresses. Northern
Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA,
G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges
(e-mail us for a quotation) and may also experience delivery delays.
As soon as we have delivered the goods to your door you will be responsible for them. We
will only deliver goods to the address on the order. From the time of receipted delivery of the goods, any loss
or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods
supplied must be noted on the delivery consignment note at the time of delivery.
Time Limitation for Notification of Claims
If goods arrive in a damaged condition you must make a note on the carrier's delivery
consignment note and it will be your responsibility to inform us within 7 days from delivery. It is your
responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note.
Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 10
days from delivery. If we supplied you with a product other than ordered it is your responsibility to notify us
of any incorrect goods supplied within 7 days from delivery. Direct Storage Limited will not accept
liability for goods lost in transit unless we are notified within 10 days from the expected delivery
If goods returned under this clause are found to be perfect and in full working order,
these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of
carriage will be charged to your credit card account.
Product Guarantees - General
All products supplied are covered by the terms and conditions of the manufacturers
guarantee for a period of 12 months. This guarantee specifically excludes faults caused by accident, neglect,
and misuse. This does not affect your statutory rights.
Returns and Refunds Policy
You have the right to cancel your order within 7 working days from delivery. After
notification we will issue you a returns number that you must quote on the paperwork when returning the
Goods must be returned 'AS SOLD' in the original
packaging with all components and accessories.
Goods must be complete, unused, and in 'AS NEW'
condition (e.g if you have opened the box to examine the product it must have been done so without
damaging the box and packaging or damaging the product in any way) and must be re-packaged as
Goods must be returned to our Returns Department
within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items
after the 14 days.
Any 'FREE GIFTS' with the products must also be
- Returns and Refunds Enquiries to :
- Direct Storage Limited
- 9 Leconfield
- Please note:
You must organise and return the unwanted items at
your expense and risk. Returns cannot be accepted without prior authorisation and a returns
authorisation number. The returns authorisation is valid for up to 14 days only. Goods sent back
without prior returns authorisation will be returned back to you and the cost of delivery charged to
You will own the goods once we have received your payment in full. We will issue you with
an electronic invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and
conditions will not affect our right to enforce the rest of these terms and conditions. These terms and
conditions are subject to change at any time without prior notice to you.